Service Excellence Award of the Year
‘This award recognises an individual who has consistently provided outstanding service to their clients, internally or externally. This individual will have demonstrated a genuine dedication to high quality service, which will have been recognised by their peers and customers/stakeholders.’
This was our most voted for award category with 15 nominees! All were very deserving of the award, but Jo’s consistency and commitment to her job, team and clients meant that she was a more than worthy winner. We caught up with Jo to see what she thought of winning her first ever Diversity Travel Staff Award…
What went through your mind when your name was announced as the winner?
Unfortunately I wasn’t able to make the awards night, but I received a message from my colleague Phil with a picture of the award. Needless to say, I was in shock but also over the moon! I have fully devoted myself to Diversity Travel and it was such a nice feeling to be recognised for my hard work – it really did make my week!
How long have you been working at Diversity Travel?
I have been with Diversity Travel for 2 years now.
What does your job entail?
The majority of my job involves working on the Save the Children International account – it includes problem solving, finding the very best deal for the client and to have a vast knowledge of fares and routes. Tom (Night Team Manager) and I work very closely together and I support him to the best of my abilities. We also work hard as a team; I do believe working in this team has allowed me to shine because of their constant support.
What do you enjoy most about your job?
There are lots of things I enjoy about my job! I thrive on the challenges I encounter and problem solving. I work in a great team and I really feel that we all motivate each other. After working for other TMC’s, Diversity Travel shines in comparison as they have a very different approach to work and also work/life balance.
What motivates you to deliver excellent service to your customers?
I love to receive positive feedback. I take all aspects of my work very personally. I put myself in the traveller’s shoes and like to think I can help and empathise wherever possible. I always strive for a great outcome and to have happy travellers.
What did winning the award mean to you?
This award for me, was personally a massive deal. It gave me great pride to feel that I have been recognised and rewarded for my efforts.
Most importantly, when are you going to use your prize vouchers and where will you go/what will you do on your trip?
I’m hoping to go to New York early next year! It has been on my list of destinations to travel to for some time now, so I can’t wait!
Here’s what our Managing Director Chris Airey had to say,
There were 5 categories for individuals at the Diversity Travel Staff Awards, each with a very deserving winner!
You can check out our other award winner profiles below:
Allie Coker won the Superhero of the Year award
Sarah Hobbs won the Newcomer of the Year award
Lee Streetly won the Outstanding Achiever of the Year award
Mahmoud Salah won the Innovation of the Year award
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