Using data collected from hundreds of higher education professionals, we produced a report providing an insightful look into the state of academic travel. Here’s what our survey participants are prioritising in 2019…
According to our survey, the top three priorities for academic professionals in the coming year are:
- Improving the booker/traveller experience
- Reducing travel management costs
- Reducing overall travel expenditure
How can Diversity Travel help with prioritising these?
1. Improving the booker/traveller experience
The top priority for universities in 2019 is to enhance the overall booker and traveller experience. How can this be achieved with Diversity Travel?
- Duty of care
Here at Diversity Travel, we recognise the huge importance of traveller safety and well-being. In the unlikely case that crisis strikes, we identify the location of at-risk travellers and communicate with everyone involved quickly and efficiently, doing everything we can to remove travellers from the affected areas immediately. Not only do we provide support around the clock, we also receive and send out travel alert updates so that everyone is aware of arising situations. Our in-house traveller tracking software, PinPoint, uses colour coding to highlight the levels of risk at different locations across the globe, as well as letting organisations know where their travellers are in the world. We do everything in our power to increase peace of mind for our clients and their travellers.
With 1 in 5 academic travellers affected by unforeseen incidents, Diversity Travel helps clients prepare for such events in the best way possible, ensuring peace of mind for bookers and travellers.
- Speed of response
We aim to respond to any requests, enquiries or problems as quickly as possible, as we understand that time is often of the essence when it comes to travel. Our clients can rest assured that someone is always available to provide the help they need 24/7, 365 days a week, with a dedicated team available during the day and an experienced out of hours team on hand when support is needed at other times. You can also read more about how our recent recruitment drive has helped improve response times in our recent blog post.
- Preference for online booking
We have developed easy-to-use, cutting-edge tools so that bookers can arrange their own travel if they wish. Online bookers still have access to the reduced fares and benefits they would receive when booking with one of our Travel Consultants, and support is available 24/7 should any issues arise during the process. You can read more about our online tools here.
2. Reducing travel management costs
Interestingly, participants in our survey place more importance on making savings on travel management than they do on reducing overall travel expense. That being said, only 2-4% of a university’s travel budget is taken up by Travel Management Company (TMC) costs, so it’s important to direct attention to potential savings to be made outside of travel management spend. As a specialist TMC, Diversity Travel brings added value to our clients in a number of ways, all of which contribute towards the accumulation of travel spend savings…
3. Reducing overall travel expenditure
Perhaps the most obvious way to make savings is through Diversity Travel’s specialist fares. In addition to having access to a multitude of reduced travel and hotel rates, our clients also benefit from reduced change and cancellation fees and the ability to hold seats with the lowest fare for months in advance, ultimately saving money.
However, many academic organisations overlook areas which are eating up their travel budget. This includes the use of outdated booking and invoicing systems which lead to out of policy bookings and large amounts of manual processing.
Identifying where the problems lie and putting in place appropriate solutions to combat these is the best way for universities to make substantial savings on their travel spend and Diversity Travel are here to help academic organisations achieve just that.
To find out more stats and insights into the issues faced by academic organisations, read our full ‘State of Academic Travel‘ report.