Diversity Travel was founded on the principle of offering excellent service to organisations in the UK’s non-profit and academic sectors.
The Diversity Travel team go above and beyond to ensure that our clients have the best possible experience at every stage of their travel journey. We pride ourselves on not just working for our clients, but working in collaboration with them, ensuring they receive the support they need exactly when they need it.
Currently, 92% of quotes provided by Diversity Travel reach clients within just 2 hours of their initial request.
Last year, Diversity Travel became the first travel management company (TMC) to join the Institute of Customer Service (ICS). Following international growth, it was of utmost importance to us to ensure that our focus remained on delivering exceptional service, in an operational model that works around the clock for an increasingly complex and global client base.
This commitment to our core value of “putting the customer at the heart of everything we do” demonstrates the great strides that Diversity Travel continue to make as a leading travel management company.
Managing Director, Christopher Airey, said, “By joining the Institute of Customer Service, we have further committed to delivering the best quality service for our clients. While we offer our cost-conscious clients, a proposition based on value for money, service quality remains one of their highest priorities. We recognise this and keep it at the heart of our proposition”.
Investment in our specialist teams enables Diversity Travel to develop consultants into industry experts. Every client is allocated a dedicated team, meaning that our team members gain a thorough understanding of unique business requirements. On a more personal level, our agents build a comprehensive knowledge of each booker’s individual preferences, ensuring a turbulent-free booking experience every time.
Our in-house team are on hand 24/7 to handle anything from a simple booking to dealing with a complex emergency repatriation, giving you complete peace of mind.
If you’d like to find out more about Diversity Travel’s extensive travel services, please send an email via the button below.
*92% response time from 24th February to 2nd March.