Guest blog written by David Coe, Head of Sales, Diversity Travel
This week, the International Air Transport Association (IATA) published their “Roadmap for Restarting Aviation” advice it got me thinking how and when we will be able to travel again.
Last week, we posted a blog about how airline seat manufacturers have come up with socially-distant seating options but that’s one small part of the experience.
Starting with us here at Diversity Travel – how can we ensure you have all the tools you need to feel comfortable to travel? What information do you need to be armed with to give you peace of mind that while traversing through airports, aboard aircraft and at your final destination hotels?
We’ve started to think about all of those things – and how we need to adapt as a business to make sure we offer you the best value client experience. It was great to welcome Stu Booy to Diversity Travel recently; he’s our new Customer Service Director and will be leading our efforts to ensure our client experience tallies with your own expecation in this “new normal”.
We’ve been continuing to work with all our clients to implement policy changes and travel restrictions, ultimately minimising the risk to their travellers. These continue to be updated according to our clients’ specific preferences alongside forward planning to ensure the moment borders reopen, we can get people back to their various projects around the world – something our NGO and humanitarian clients particularly are keen to do as soon as safely possible.
It’s encouraging to see Qatar Airways, Emirates and Ryanair commit to start flying again in the summer, with some border restrictions starting to be relaxed.
One essential item it seems we’ll all need in the immediate future will be a face covering – most American carriers now mandate this, with KLM and Finnair introducing requirements to wear masks at all times. It’s likely others will implement this requirement as per IATA’s advice.
“The safety of passengers and crew is paramount. Evidence suggests that the risk of transmission onboard aircraft is low. And we will take measures such as the wearing of face coverings by passengers and masks by the crew—to add extra layers of protection”
Alexandre de Juniac, IATA’s director general and CEO
One thing I am certain of right now is that I remain commited to try and help our current clients and prospective new clients to navigate the ‘new normal’ and co-create a travel services agreement that works for your business and travellers.
If you want to talk to me about how Diversity Travel is supporting clients right now or how we might be able to support your travel programmes in future, please drop me an email firstname.lastname@example.org