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COVID-19

We're still here to help

We've created this microsite as your hub for information on Diversity Travel's response to COVID-19. Read on for more information about our travel management services during lockdown as well as the solutions and resources we've put together to help answer questions about travel during the pandemic.

Our Reservations Team continue to provide support from home during this time. You can contact one of our dedicated agents using the details below:

T: +1 (202) 455 6944
E: reservations@diversitytravel.com

Emergency Contact Details

In the case of an emergency or for urgent support outside of working hours, please call:

T: 00 44 161 300 8258

 

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Airline Policies

We collated a list of airlines most used by our clients and provided links to their cancelation and change policies.

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Can you travel?

With borders closed around the world, if you are still travelling, please check the IATA Travel Centre before departure.

 

News

We publish news items from the Government, airlines and partners around the world

 

Refunds Advice

Due to how COVID-19 is impacting airlines, they’re issuing vouchers. Read about what we’re doing to try and get the best refund outcome for our clients

Blog

Visit our blog pages – teams from across our business will share news, views and the stories that we’re reading right now from the world of travel and beyond.

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Contact us

Our teams are all working at home but still happy to assist with your travel requirements. Email reservations by clicking below

Here at Diversity Travel, we’ve worked hard to keep our customers at the heart of everything that we do, ensuring our travellers and clients are supported with great service from teams across our business. We successfully deployed our business continuity plan, allowing for 100% home working and keeping our people safe; we cross-trained staff to assist in critical areas and supported our clients in returning travellers home, often through complex-routed itineraries.

We would like to say a big ‘thank you!’ to all those customers who have recognised individuals and Diversity Travel for the crucial support we have offered over the last few weeks. Your recognition at a difficult time has been warmly welcomed and continues to drive our ambition to serve the non-profit and academic sectors, helping you deliver your own mission.

Christopher Airey, Managing Director

Feedback

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We're still working around the clock to make sure you have the travel support you need during the pandemic. It goes without saying that this crisis helps bring to life our core value of putting the customer at the heart of everything we do.

It's important that we're offering the right level of service and invite you to send your feedback via email to your Account Manager. Whether you've experienced a problem or you'd like to say thanks, you can access the survey by selecting the button below:

Click here to complete feedback survey