Travel Risk Management

We've partnered with ILS, the global risk experts!

Travel risk has never been more important, which is why we’re thrilled to partner with global risk experts ILS (International Location Safety Ltd)

Traveller safety and wellbeing has always been a priority for Diversity Travel and we're constantly looking for ways to improve peace of mind for our clients around the world. That's why we've partnered with ILS, the leaders in risk management services.

ILS are experts in providing safety advice, support and training, so we're delighted to be working with them – especially as the pandemic has placed even more emphasis on the need for rigorous duty of care.

How can ILS support your organisation?

Travel Safety & Security (TSS) Training

Travelling overseas for work can be rewarding but also challenging. This engaging and interactive online course has been developed to explore those challenges and to help travellers feel happy, healthy, and safe.

The course is delivered as an open-seat online training, in 5 modules, each lasting 90 minutes.

The course includes information on how to:

Develop a Travel Risk Assessment
Understand how your personal profile affects your risk
Develop a simple risk management plan
Understand the security environment around you
Become more situationally aware
Deal with aggressive people, and threats
Be safer in your hotel and taxi
Develop practical strategies for protecting your psychological health
Respond to specific threats (as identified by the learners, such as sexual violence, terrorist threats, road traffic accidents)

Outcomes: This course will teach learners how to:

Enhance their safety and security awareness to increase confidence when travelling.
Examine options to reduce the likelihood of a safety or security incident occurring while abroad.
Evaluate options to reduce the impact of a safety or security incident should it occur while abroad.
Improve their ability to carry out work effectively, fulfilling their objectives and those of the organisation.

Duty of Care (DOC) Benchmarking

In recent years, following a handful of landmark rulings, organisations have come under increased scrutiny and pressure to meet their duty of care obligations. This comprehensive benchmarking review provides organisations with an analysis of their safety and security risk management policies and practices.

Through a process of ‘discovery’, which includes document reviews, strategic and operational workshops, key informant interviews and e-surveys, ILS deliver a comprehensive, but easy to understand report fronted by a Duty of Care Dashboard and backed with actionable recommendations for improvement.

Areas covered by the review include:

Organisational risk governance and accountability
Travel Risk Management policies and practises
Incident response capacity and systems
Access to and suitability of training
Well-being of staff and consultants
Information sharing practises
Financial resource availability
Continuous improvement of policy and practise

Outcomes: Clients will receive a duty of care benchmarking dashboard, an organisational risk appetite statement, recommendations for improving risk management policies and practises, a training needs assessment, and guidance on future implementation of the findings.

Travel Risk Reviews (ISO31030)

ISO31030 (Travel Risk Management) was published in 2021. It is the first internationally recognised standard for the management of travel risk. It is relevant to all organisations, regardless of size, sector or location.

Having been closely involved in the development of ISO31030, sitting on the Risk Management Group of BSI (British Standards Institute, RM1/2), the ILS team have a uniquely detailed understanding of the contents, and logic, of the standard.

ILS has developed a complete, and flexible, ISO31030 review process, which provides organisations with an independent external review designed to provide assurance that they are conforming to the standard.

The process: The Travel Risk Management Review considers ISO31030 through 7 key 'areas of practise'.

Organisational Understanding
Travel Risk Management
Travel Risk Assessment
Risk Treatment
Communications and Consultation
Monitoring and review
Reporting and Recording

Each 'area' of practise is reviewed against a set of (approx.) 60 'key criteria' that ILS have drawn from ISO31030.

The process is informed by a review of both policy and practise, and will include (1) a desktop review of all travel related documents, (2) distribution of an e-survey to staff (3) an operational workshop (4) series of key informant interviews and (5) a workshop.

The outputs from the process include (1) a full narrative report of our findings (2) a RAG scored dashboard (3) a Development and Implementation plan and Budget (5) A badge of conformity with ISO13030 (upon successful completion).

Help Desk

What is it?

A subscription service that provides affordable access to responsive, ad-hoc, travel safety, crisis management and security risk advisory services.

Our promise:

A timely response from an appropriate specialist to any safety or security risk advisory question posed by your team.

How it works:

You will be allocated a Senior Risk Advisor as Account Manager and day to day point of contact.

Your Account Manager will set up and configure your agency specific Security Instant Message Group. This will link your team to the ILS Risk Advisory Team. Our team provide a range of specialities covering numerous regions and contexts, languages and disciplines; from travel safety, to information security, safeguarding, to medical.

The team also provide access to ILS’ extensive global network of friends, clients and associates who extend that knowledge even further. All this expertise becomes immediately available to you, when you need it, via Instant Message, Email or Phone.

Key benefits include:

A closed and secure Instant Messaging chat group
Immediate verbal advice on safety and security issues
Document reviews (e.g. risk assessment review)
Initial Incident / Crisis Management Support
Additional email & telephone support from your account manager
A preferential day rate and access to consultancy work and training